Words That Work In Business, 2nd Edition

A Practical Guide to Effective Communication in the Workplace.

By Ike Lasater, Edited by Julie Stiles.

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  • Words That Work In Business front cover
  • Words That Work In Business back cover


Offering clear ways to ease tension and improve a workplace atmosphere, regardless of one’s position.
Addressing the most common workplace relationship challenges, this manual shows how to use the principles of nonviolent communication to improve any workplace atmosphere. Offering practical tools that match recognizable work scenarios, this guide can help all employees positively affect their work relationships and company culture, regardless of their position. This handbook displays proven communication skills for effectively handling difficult conversations, reducing workplace conflict and stress, improving individual and team productivity, having more effective meetings, and giving and receiving meaningful feedback, thereby creating a more enjoyable work environment.


Cover endorsements:

“Incorporating empathy for yourself and those you work with as well as listening and speaking differently will not only improve your work environment but will transform all your relationships.”
—Richard C. Schwartz, PhD, developer of the Internal Family Systems Model of Psychotherapy, Faculty, Harvard Medical School

“A powerful book chock full of examples and exercises—practical applications for business and beyond. This book is about changing the way you think and see the world. . . .”
—Sylvia Haskvitz, MA, RD, Author, Eat by Choice, Not by Habit, CNVC Certified Trainer and Assessor, cofounder of Candidates Active Learning Forum

“This book offers concrete, practical tools to help you communicate better at your workplace.”
—Dr. Kristin Neff, Associate Professor, University of Texas at Austin, Author of Self-Compassion and the Mindful Self-Compassion Workbook

Interior endorsements:

“Creating workplaces that serve their purpose in line with their values is a tall order. Ultimately, systemic change would be needed, both in the world at large and within organizations themselves. Yet, what Words That Work in Business shows, with lively examples and accessible language, is that a lot more collaboration is possible even when the larger organization is not set up to collaborate. It’s refreshing to see how much more is possible than we often imagine when we focus on clear, effective, honest, and caring communication.”
—Miki Kashtan, Lead facilitator and trainer, Bay Area Nonviolent Communication (BayNVC); Lead Collaboration Consultant, Center for Efficient Collaboration, Author, Reweaving Our Human Fabric: Working Together to Create a Nonviolent Future

“When I was new to Nonviolent Communication, I was enthused to find Words That Work in Business by Ike Lasater. It gave me encouragement and practical guidelines on how to integrate NVC in collaboration with my colleagues. The first edition of the book was very helpful in learning the skill of silent empathy. I was thrilled to read the second edition and find the helpful new chapter with practical small steps for daily work life. I recommend this book for everybody longing to create a fulfilling work environment.”
—Günther Mild, Psychiatrist and psychotherapist, Germany Founder, Center for Peace and Connection (a Meditation and Mediation Training Center) www.theheartpilgrim.org

“If I had a boss this is the kind of book that I would like her to read. With its aim to help us be the best human beings we can be and make work life both productive and meaningful, I would recommend it to anyone. I love the skills combined with examples so that I can understand the concepts in a real-world setting of people working together. This book captures so much more than just words.”
—Liv Larsson, NVC trainer and mediator, Author, Reclaiming Power and Choice: Handling Anger, Guilt, and Shame and A Helping Hand: Mediation with Nonviolent Communication

“Words That Work In Business offers helpful tips, insights, and anecdotes to help you get up to speed in using NVC at work. The book includes the practice of silent empathy and inspiring stories about a lawyer integrating NVC in the courtroom (perhaps one of the most challenging environments to practice NVC, given power-over dynamics), plus a helpful section on addressing challenging workplace situations. Valuable to anyone wanting to deepen their empathy practice in colloquial ways.”
—Dian Killian, PhD, CNVC Certified Trainer and coauthor of Connecting Across Differences

“Bring focus and peace to work: Ike’s practical exercises help you better understand and control your communication style. The step-by-step process helps you build trust and confidence in your professional environment and become a more thoughtful coworker.”
—Alexia Ohannessian, Working remotely for Trello

“Nonviolent Communication (NVC) offers a way of using language and awareness that goes to the heart of how we connect as human beings and how we can work together to make a better world. Ironically however, these powerful insights can be inadvertently practiced in ways that are counter-productive. Words That Work in Business provides invaluable guidance and practical suggestions on how to use NVC in ways that bring out its full transformational potential, particularly in the organizational world. If you practice what is in this book it will change your life and your workplace.”
—John Kinyon, CNVC, trainer and cofounder of Mediate Your Life training, coaching, and mediation, Author, From Conflict to Connection: Transforming Difficult Conversations Into Peaceful Resolutions, https://www.mediateyourlife.com/

NVC Workplace Web Resources

Click here for Featured Workplace Articles.
Click here for Marshall Rosenberg Workplace Articles
Click here for Marshall Rosenberg Workplace Videos
Click here for Nonviolent Communication Workplace Articles
Click here for Nonviolent Communication Workplace Videos
There is a wealth of information on Nonviolent Communication – in articles and videos. Of course we endorse all of Marshall’s sharing’s, however, there are many transcripts and videos created by others. Due to limited resources we do not verify the full accuracy of any particular video or articles created by others, even though there is plenty of wonderful and educational information on the web.