The Empathy Factor

Your Competitive Advantage for Personal, Team, and Business Success.

By Marie Miyashiro, Foreword by Jerry Colonna

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  • The Empathy Factor front cover
  • The Empathy Factor back cover

Description

Build productivity and profit through empathy in the office.
Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.

Endorsements

Cover endorsements:

“Marie has taken the widely heralded virtue of empathy and made it very accessible with numerous pragmatic strategies and tools. A must-read for any emerging leader!”
—ULRICH NETTESHEIM, Managing Partner, Passages Consulting; Lecturer, Haas School of Business at University of California Berkeley; and Founder, Umanity

“In The Empathy Factor, I see immediate applications for anyone who works as a consultant to organizations, whether for-profit, nonprofit, or social enterprise. Marie embodies the capacity to relate to ourselves with compassion as we create possibilities for alternate futures to emerge.”
—CATHERINE W. BROOKER, MA, Founder and Principal Consultant, Social Futures Group; Former Senior Organization Development Consultant, Sun Microsystems

Interior endorsements:

“Empathy has always been a core part of Marie Miyashiro. Now she has transformed that valued human relations quality and skillfully turned it into a powerful communications force for the business community. The Empathy Factor will help thoughtful business people add substance and dimension to relationships within the workforce—colleagues and customers. Breakthrough thinking from cover to cover that will lead to more meaningful discourse and heightened impact.”
—JAMES B. HAYES, Former Publisher, FORTUNE Magazine

“The Empathy Factor provides great insight into almost diametrically opposed business needs, personal and corporate. Not only does it explain why they exist, but provides sound techniques to achieve synergy between the two—in turn, making the employee and business more productive. This should be required reading for any manager or supervisor.”
—BILL MOORE, Senior Vice President, Ipitek Corporation; Former Vice President and General Manager, Ortel Corporation; Former Corporate Marketing Manager, Hewlett-Packard

“The concepts in the book are brilliant, and its ultimate premise—that empathy significantly supports workplace productivity and collaboration—is powerful. I love the material presented and, even more, am thrilled to be able to put the concepts into practice every day in the work I do with my clients. Miyashiro shows how today’s managers can build organizations using empathy as the core driver of their success. In the end, those who read this will not only learn the power of Connect-Think-Do but will understand the even more powerful Connect-Think-Lead.”
—JERRY COLONNA, Upside magazine’s 100 Most Influential People of the New Economy, Forbes ASAP’s Best Venture Capitalists in the Country, and Worth’s 25 Most Generous Young Americans

“Marie Miyashiro’s comprehensive discussion of empathy in the workplace resonates with integrity. As I read The Empathy Factor, the Integrated Clarity model of organizational needs came to life. I saw immediate applications for anyone who works as a consultant to organizations, whether for-profit, nonprofit, or social enterprise. Marie embodies the capacity to relate to ourselves with compassion as we create possibilities for alternate futures to emerge.”
—CATHERINE W. BROOKER, MA, Founder and Principal Consultant, Social Futures Group; Former Senior Organization Development Consultant, Sun Microsystems

“I came away from The Empathy Factor with new insights, new skills, and a much stronger appreciation of the crucial importance of ‘connecting.’ And I agree: the payoffs of putting this value into practice are huge! Now, those payoffs—capacity to innovate, resilience under pressure, and overall organizational effectiveness—are within much easier reach, thanks to the wisdom provided in this wonderful book.”
—SAM KANER, PhD., Author, Consultant, Expert in Multi-Stakeholder Collaboration; Founder of the San Francisco-based international consulting firm, Community At Work

“Marie makes her point and encourages her reader’s belief not only in the ‘theory’ of empathy but also the ‘reality’ that one can achieve. Business climates can truly benefit from her expertise and The Empathy Factor is a good read! I encourage anyone who wants to open their mind to a better way of communicating to open a copy of this book.”
—ROBIN D. LANE, Vice President of the Board of Directors, Arizona Women’s Golf Association; Former Major Account Sales Representative, Sun Microsystems

“The Empathy Factor is a book that points at new ways to think about the difficult and complex problems facing organizations and the world. As an organizational consultant and coach for twenty years, I personally implemented with great success the methodologies Marie provides in her book. Her unique approach helps my clients increase their capacity to collaborate, resolve entrenched conflicts, and innovate.”
—JEAN-PHILIPPE BOUCHARD, MA, PCC, Partner and Senior Organizational Consultant, Prologue Consultants Inc.; Certified Nonviolent Communication Trainer

“The Empathy Factor offers cutting edge insight on the root causes of the challenges that today’s companies and organizations face and how teams can achieve game-changing transformation to achieve ultimate buy-in, accountability, morale, and teamwork. If you’re ready for real and sustainable change and what is sure to be the next big thing in the business world—needs-responsive organizations—you will want to read The Empathy Factor. ”
—DIAN KILLIAN, PhD., Founder and Director, The Center for Collaborative Communication; Coauthor, Connecting Across Differences

“Organizations have needs just as people in organizations have needs—an amazingly refreshing perspective! Marie has beautifully illustrated how the power of empathy can humanize the workplace and help transform our world.”
—SYLVIA HASKVITZ, MA, RD, CNVC Certified Trainer, Consultant and Author, Eat by Choice, Not by Habit

“The Empathy Factor is at once accessible and far-reaching in its implications. In page after page filled with real-life examples and tips, Marie Miyashiro makes the case that empathy is entirely learnable, eminently practical, and core and central to an organization’s capacity to achieve its mission. Far from a ‘soft’ distraction, the needs-awareness allows everyone to zoom-in on what matters most, the source of focus and efficiency in achieving business and personal goals. I recommend this book highly for anyone who wants to gain a handle on how to make organizations adapt to the rapidly changing constraints of our times.”
—MIKI KASHTAN, PhD., Co-Founder, Lead Facilitator and Trainer, Bay Area Nonviolent Communication

“I LITERALLY stayed in my bedroom one weekend to read the entire book—no outside connection. I only came out of the room to eat. My copy is now full of highlighted, underlined, circled sections with lots and lots of post-it notes. By the way, I’m not at all a reader (ashamed to say), especially books for work. But this book, I was blown away. I HAD to read it all. Basically, I’m saying I’m a huge fan.”
—SHOKO MIYAGI, PhD., Training Officer, University of Wisconsin Madison, Facilities Planning and Management

“Fabulous! With this book, Marie has made several very important contributions to the body of work concerning effective leaders. She makes a clear connection between the vitality of organizations and the ability of its leaders to harness the vast potential energy generated by engaging human beings in the landscape of their feelings. Equally important, she has taken the widely heralded virtue of empathy and made it very accessible with numerous pragmatic strategies and tools. A must-read for any emerging leader!”
—ULRICH NETTESHEIM, Managing Partner, Passages Consulting; Lecturer, Haas School of Business at University of California Berkeley; Founder, Umanity

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